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In January 2010 I picked up my first client as a freelancer. ROASTe is an e-commerce site selling specialty, micro-roasted coffee and coffee-related products. Since launching in late 2009 they have become the largest marketplace for gourmet coffee online or off.
Initially I was hired for social media implementation to research and publish relevant, coffee-related content to their Facebook page and Twitter feed. Through fan & follower engagement, including holding interactive contests on both platforms, creating a gifting application and monthly poll on Facebook and retweets and #FollowFridays on Twitter, I was able to grow their fan-base almost 600% (as of October 2010) and more than double their number of followers on Twitter.
My initial project included authoring original blog posts, which I did under the heading biscotti (get it?). I chronicled my journey from coffee lover to coffee geek via weekly posts where I cupped a different single-origin coffee. Later, I reached out to the fifty micro-roasters who sell through the site and began posting interviews with a number of them.
In March 2010 my role expanded to include PR services. I created ROASTe’s online press room and began both media and blogger outreach. Coverage includes: Boston Herald, Thrillist, The Seattle Times, WBZ-AM (Boston), WGN-TV (Chicago), Specialty Coffee Retailer, The Gourmet Retailer, Fresh Cup Magazine and Internet Retailer.